The Village Residences - Mountain View, California

Priscilla Leung

In the past year that I've lived here, the location has been very convenient with so many businesses (Starbucks, Safeway, Trader Joe's, etc.) all within walking distance from Village Residences. Marissa was always quick to address maintenance issues during my stay and was very accommodating and helpful. Maintenance even helped me out on a Sunday when I was locked out.

The only complaint I had during my stay was that one elevator was always down so waiting for the main elevator sometimes took 10 minutes.

Deeply disappointed in management recently. I moved out 2 months ago but still have not received my deposit refund. I called multiple times at different times of the day only for the central call center to tell me they would leave a message for the local office. No calls were returned. Received an email response back, but I'm still waiting for an update. Is anyone managing this property?! Lack of professionalism is unfortunately incomparable to other apartment properties I've stayed at!

Update: Another representative responded and remainder of deposit was finally refunded. Thank you for addressing this issue!

Bianca Broszus

Kyle, the apartment complex manager, was stellar to work with throughout this whole process. He gave an excellent tour, was super responsive to all my questions before/after signing the lease, and made the move-in process very straightforward. I accidentally had a package delivered to the apartment a few days before moving in and when I let him know, Kyle picked it up for me and made sure I got it. Really looking forward to living here!

Sangeetha Sampathkumar

I lived here for around 3.5 years and had a wonderful experience with the apartment complex and the local property management. Service requests were attended to promptly. Car parking is safe round the clock. Community amenities are amazing. Overall a fantastic place to live!

Additionally, Marissa has always been great and responsive to any questions and went above and beyond to make my experience the best with the Village residencies. Special thanks to her!

Will miss this place!

Shivani Gupta

Extremely bad leasing office. They generated an extremely large move out bill for us without informing us during the move out process. Additionally they only generated the bill, when we followed up about our deposit refund. The leasing office uses cheap tactics to avoid refunding deposit to long term residents.

Update: Village charged us a huge amount after move out. They sent the move out statement 2 months after, and no where on the statement it mentions that we were liable for such a huge bill. The management has been unreachable and every time I contact them, they make up excuses for not chatting. Shows a complete lack of professionalism.

Lyla Vela Castañón

Great tour of the properties, great management team. Kyle was very energetic and knowledgeable about the business, the area is pretty nice I like it, you are just steps away from the pool, gyms and also from restaurants and the movie theater.

danyal ghori

Had the smoothest lease signing process I’ve ever had. Kyle was super helpful and patient. The property seems great and looking forward to living here.

Jameel

Convenient location. While here, Kyle Hatch and Carmelo Henriquez have provided excellent customer service, going above and beyond to be helpful, ensuring all my needs were met with professionalism and efficiency.

Gauri Gupta

The move out experience with The Village was terrible. They charged $7800 for moving out just 20 days earlier than the lease end date even when they found a replacement. No bill or receipt was provided for these charges. It’s a total scam.