Myeisha Thompson
5/5
UPDATE as of 11/7/2024
Since my initial review earlier this year, things have been much better! The new property management company that took over in March have been responsive, empathetic, and helpful. Any maintenance requests get handled immediately, and I’m able to contact someone with questions concerning the community in general.
What started out feeling like a nightmare now feels like home.
**
This afternoon, after having discovered feces and toilet water in the downstairs bathroom that has not been used (on top of all of the items listed below,) I’ve moved beyond anger and frustration to deep exhaustion and disgust for what has been the absolute worst move-in and rental experience of my life. A newly constructed development billed as “luxury” is only a pretty facade.
I requested information for who to contact via email and who I could send certified mail to so that this message reaches the owners and the appropriate leadership at Mynd, but I haven’t gotten. As I’ve not received an appropriate response to either request, I’ve now decided to try other means of contact and engagement.
I was very excited to move into my new space on Monday, 1/22/2024, only to be met with what was the most awful experience I’ve ever encountered as a renter. While I have received a $200 credit to my account, I believe that it was an absolute drop in the bucket for the overwhelming stress, inconvenience, and potential hazards I had in just a week’s time (three weeks lease the moment of this updated message.)
1. I was almost physically injured because of faulty craftsmanship.
As I was hanging my clothes in the master bedroom (not even an hour in,) the full rack and shelf in the master closet came completely out of the wall and collapsed on me. Thankfully, I was able to catch it before the entire thing and my clothes knocked me down. I then had to move it—with a bunch of drywall nails— so that I could at least access the closet.
2. There was no heat for a week.
It took the kind, diligent repairmen multiple visits to finally get it to come on and work properly.
3. The showers didn’t get any hot water.
4. The outlets in the master bedroom didn’t work. Even when the Mynd rep came out to investigate the situation before the electrician was sent, he did not see/know that the GFCI for those outlets is controlled by a single one in the half bathroom on the first floor.
5. The washing machine drain was not connected.
As I continued to test everything, I ran the washing machine (without clothes in it) to make sure it worked. I later found out from the electrician who came in to troubleshoot the electrical trouble in the garage and kitchen that the washing machine water had leaked into the garage, causing the electrical problem. No one cut out the drain properly or connected the hose. It was simply thrown behind the washing machine, so I couldn’t even tell it wasn’t connected.
6. I did not have a master key for a week.
I couldn’t access my storage unit or lock my door between the garage and my house when I left my house. As a single woman, not being able to lock all doors is unacceptable.
7. There were building supplies left throughout my kitchen drawers and cabinets.
The floors were also filthy, adding insult to injury as I already had to clean up and dispose of many metal items left by contractors.
Clearly, nobody followed any kind of thorough checklist before allowing me to move in. I was left to manage multiple vendors while away for work, all while attempting to clean all of the dust and sore debris left by contractors before and after my move-in. This can’t be a standard that the owners or property management company wants to stand by. I’ve seen a steady parade of plumbers and electricians in and of the development, which tells me that I’m not the only tenant experiencing these problems.
This is highly negligent and careless in the best case, malicious and deceptive in the worst case. My hope is that this case is the former, and that you will address myself and the other tenants with the consideration and empathy.
